Summary
When I joined Humanly post-Series A, the first problem I solved was taking a visually outdated chat experience and redesigning it to better handle 3M+ of candidate requests for screening, scheduling, and FAQ across mobile and desktop.
We had one month to undergo intense collaboration, rapid iteration, and stress-testing before we shipped improvements to select mid-market customers.
Outcome
We increased candidate applications by 23,000 each week. Increasing chat engagement by over 50% each month (up from 50,000 candidates).
Over 18,000 candidates left reviews, saying chat "is a wonderful…experience [the] GUI is beautifully designed", "it's very convenient to use and apply", and that they "love this chat as part of the hiring process".